Service introduction
KDDI and Okinawa Cellular Telephone Company provide a Disaster Message Board service, which can be used for safety notifications with family members, relatives or acquaintances in times of disaster.
When a major disaster occurs, au mobile phone subscribers residing in the disaster-stricken area can use the Disaster Message Board established on EZweb to register their personal safety information. This registered safety information can then be viewed from anywhere in Japan, via means such as on EZweb or over the Internet. Furthermore, we provide a function that enables subscribers to send email notifications to pre-designated family members and/or acquaintances when the subscriber registers on the Disaster Message Board. In addition, it is also possible to check safety information over the Internet.
- From au mobile phones:
button - Top menu
- Disaster Message Board
From smartphones:
From Android™ smartphones:
- Select [
] on the home screen (au portal) - Disaster Message Board
* If you have changed to a top page other than au portal, please access the following URL.
- "au Market"
- Search by name "Disaster"
- Download the "au Disaster Message Board" or "au Disaster Countermeasures" app
From Windows® Phone (IS12T):
- Select [Internet Explorer] on the home screen (au portal)
- Disaster Message Board
* Alternatively, please visit the following URL
From iPhone:
- "AppStore"
- Search by name "au Disaster Message Board"
- Download the "au Disaster Message Board" app
* To see how to use, please visit the following URL:
From PCs or other carriers’ mobile phones:
* Please visit the following URL:
The Disaster Message Board service is provided experimentally on the 1st and 15th of every month as well as during the government-designated "Disaster Prevention Week" and "Disaster Prevention and Volunteer Week."
For further details, please see "Experimental Disaster Message Board service."
For Android™ smartphone users
- The "au Disaster Countermeasures" app provides the Disaster Message Board. The "au Disaster Countermeasures" app offers a comprehensive service, including prompt evacuation guidance and safety confirmation for large-scale disasters.
- Use the preset "au Disaster Countermeasures" app in "AQUOS PHONE IS14SH", "MEDIAS IS11N" and Android™ smartphones released from January 2012.
- The Disaster Message Board can still be used in the "au Disaster Message Board" app in Android™ smartphones released before December 2011 excluding "AQUOS PHONE IS14SH" and "MEDIAS IS11N".
- The "au Disaster Message Board" app is preset in "ARROWS Z ISW11F", "AQUOS PHONE IS13SH", "DIGNO ISW11K", "MOTOROLA PHOTON™ ISW11M", and "htc EVO 3D ISW12HT".
- The "au Disaster Countermeasures" app is not available in IS01. Use the "au Disaster Message Board" app.
Notes for smartphone users
- To register safety information, E-mail address (～ezweb.ne.jp) is required. Please obtain your E-mail address in advance.
- You cannot register safety information through Wi-Fi communications. Please check your mobile network setting before registering.
- Safety confirmation is only available in IS02.
- This app is not available for Windows® Phone (IS12T). Access the Disaster Message Board from au Portal.
About the linkage with "Google Person Finder" and "NTT East/West Disaster Emergency Message Dial (web171)".
On March 11, the au Disaster Message Board will include the links to "Google Person Finder" and "NTT East/West Disaster Emergency Message Dial (web171)".
- The Person Finder trial service will be available on March 11. Accessing the service any other day will display a service description page.
- The Disaster Emergency Message Dial (web171) trial service will be available on March 11 and March 15. Accessing the service any other day will display the on-screen message, "Not available due to no current disaster".
About the All-Carrier Search function
Starting March 1, 2010, safety information registered on Disaster Message Boards is searchable across the five major mobile phone and PHS carriers' boards in the new All-Carrier Search Service.
From now, users can search Messages registered on the Disaster Message Boards of all five major mobile phone and PHS carriers from the au Disaster Message Board.
In the event of a major disaster, we ask that you use the Disaster Message Board service.
Information on the content of the Disaster Message Board service, as well as functions offered for each EZweb subscriber course and relevant charged fees and packet communication charges, is provided below.
Disaster Message Board service contents
| Functions | Contents | ||
|---|---|---|---|
| Message Board | Basis | Registration/deletion/confirmation of safety information and other information (service overview, inquiries, etc.) | |
| Registration of safety information | Disaster situation | Select from either "I'm fine," "I'm injured," "I'm at home," "I'm at an evacuation center," or "See my comment." | |
| Enter comment | Maximum 100 double-byte characters | ||
| Message storage period | Until service for a disaster is completed
|
||
| Number of messages that can be registered | 10 messages per telephone number | ||
| Regions compatible with registration of safety information | The sales area corresponding to the stricken area and surrounding areas (Check the "Disaster Message Board" for areas in which registrations can be made.)
|
||
| Notification Mail | When a subscriber registers their safety information on the Message Board, this function will enable email containing the subscriber's registered safety information to be sent automatically to that subscriber's pre-designated contacts. | ||
| Number of possible pre-registered contacts | 5 | ||
| Sender's address | Mobile phone email address from which the safety information was registered | ||
| Email content | Mobile phone number from which the safety information was registered | ||
| Notification content relaying the registered safety information | |||
| Link to access the Message Board | |||
| Checking safety information | All mobile phone and PHS numbers can be searched, with no regional restrictions | ||
| If a Message is registered on the Disaster Message Board of a carrier other than au, a link to that carrier's Disaster Message Board will be displayed. | |||
| Disaster-related information | Information on Japan's disasters will be provided in real time. The disaster information provided will be a summary of earthquake information, typhoon information, emergency information and/or the extent of damage. |
||
Functions provided according to each EZweb subscriber course (Table 1)
| Subscriber course | Safety information | |
|---|---|---|
| Registration | Confirmation | |
| IS NET | △ [1] | o |
| EZ WIN | o | |
| EZwebmulti | ||
- [1] You cannot register safety information with Wi-Fi communications. Please check your mobile network setting.
Charged fees and packet communication charges according to each EZweb subscriber course (Table 2)
| Subscriber course | Charged fees for Disaster Message Board |
Packet communication charges |
|---|---|---|
| IS NET | Free | Charges incurred |
| EZ WIN | Free | Free [2] |
| EZwebmulti |
- [2] In the event that a customer's safety information cannot be confirmed, we recommend performing a search on the Disaster Message Boards of either iMode and/or SoftBank. However, usage of these Disaster Message Boards will incur packet communication charges. Use of disaster-related information will also incur packet communication charges.
About the Disaster Message Board
- Up to 10 safety information messages can be stored until the service is completed. If messages exceed the upper limit, the oldest ones are deleted regardless of the storage period.
- If a disaster occurs during a trial service, the service switches to the disaster service. In such a case, the safety information that is registered during the trial service may be deleted.
- KDDI does not guarantee quality of this service.
Before using, note that KDDI shall not bear any responsibility for any safety information registration trouble due to intensive accesses to this service or facility failures, any corrupted safety information, any damage due to loss etc., and any damage arising from registered safety information, regardless of the reason.
Experimental Disaster Message Board service
KDDI provides an 'Experimental Disaster Message Board service' to enable customers to test the Disaster Message Board function.
You can check this service from non-au mobile phones too.
<Period offered>
- From 2 a.m. to 11 p.m. on the 1st and 15th of every month.
- During Japan's 'Disaster Prevention Week' and 'Disaster Prevention and Volunteer Week.'
- * In operation from 12 p.m. on January 1 through 11 p.m. on January 3.
- * In the event of a real disaster occurrence, the experimental service will be terminated.
<Areas in which this service can be used>
Areas in which safety information can be registered: Areas throughout Japan in which this service can be used
Areas in which safety information can be confirmed: Areas throughout Japan in which this service can be used
<Functions provided according to each EZweb subscriber course>
Please refer to Table 1 to confirm which functions are provided with each EZweb subscriber course.
<Charged fees and packet communication charges according to each EZweb subscriber course>
Please refer to Table 2 to confirm the charged fees and packet communication charges for each EZweb subscriber course.
- Information about using mobile phones when a disaster occurs
An overwhelming volume of telephone calls when a disaster such as an earthquake or accident occurs can make it difficult to get through on calls in the disaster-stricken area. Consequently, there may be some hindrance when attempting to register or check safety notifications, or when trying to contact the fire department or police. As a telecommunications carrier, KDDI strives to secure telecommunications through a variety of means, such as providing the Disaster Message Board, controlling network appropriately, and offering priority calls in times of disaster. In order to facilitate the smooth use of emergency telephones in the disaster-stricken area, we respectfully request that you refrain from making non-urgent calls or redialing continuously. Instead, we ask for your understanding in waiting for a while before trying again to make your call. Thank you.
For further information regarding the use of phones when a disaster occurs, please refer to the Website of the 'Telecommunications Carriers Association.'
